1.A 40-year-old African American male talking to the community mental health clinic caseworker. "I really need to talk to my doctor. It's been two weeks since I had my medication. I have to have it now. You don't understand; without the doctor's okay, I can't get my medicine. The pharmacy closes at five o'clock tonight. It's the only one in town that accepts my medical card. If I don't get my medicine soon, who knows what will happen to me-I need it for my nerves."

a. Key points in the client's message:

i.

ii.

iii.

b. Your paraphrasing response:

2. A Latina mother talking to the school social worker about her eight-year-old son. "My son, Juanito, has a learning disability. He has a hard time in school. I know his teachers are frustrated with him, but I don't think they are doing enough to help him. We've been in this country for three years; there have been a lot of changes in his life.

a. Key points in the client's message:

i.

ii.

iii.

b. Your paraphrasing response:

3. An 8o-year-old male talking to the nursing home caseworker.

*This place is not working out. My family is too far away. The folks here are nice; they are just not family. My daughter and son were planning to come and visit me last month, but something came up. Who knows how long I'll last in here."

a. Feeling words:

i.

ii.

iii.

iv.

b. Your feeling response:

c. Your combined response:

4. A 17-year-old female talking to the school social worker. "I really want to make the volleyball team. All my friends are varsity players. My grades are too low, even though I've tried really hard to bring them up. The coach wants me to talk to you. He thinks I'm not working hard enough. My parents have put a lot of pressure on me too. I feel really bad about myself. I can't seem to do anything right."

a. Feeling words:

i.

ii.

iii.

iv.

b. Your feeling response:

c. Your combined response:

5. A 53-year-old fundamentalist Christian female talking with the social worker about her relationship with her daughter. "My daughter is living with her boyfriend. We have talked about it a lot. She knows how I feel about her living situation. My religion means everything to me, and she knows that too. She is throwing all of her sins in my face. We've never been close, but this felt like the last straw. She is hurting me and hurting God."

a. Additional information needed:

i.

ii.

iii.

b. Paraphrase/reflection of feeling and your open-ended question:

6. A 16-year-old male talking to the after-school social worker. I really like the people here, and it is a cool place to hang out. My mom thinks I should get a job. I know she is right, but I get my homework done here, and there is this great musical group I play with twice a week. You know how good we sound, right? I want to make money and help out, but if I don't come here after school, my grades will fall and I won't get to see all of you. Can you talk to my mom and tell her that I can't leave, please?"

a. Additional information needed:

i.

ii.

iii.

b. Paraphrase/reflection of feeling and your open-ended question:

7. A 14-year-old male talking to the school social worker about his suspension from school. "I've never gotten into trouble at school. So what if I was using my cell phone, everyone does. I know I shouldn't have thrown the book at Mr. Walter, but seriously, he is an a**. Now my parents have to know; really this is ridiculous. You know what corporal punishment is?"

a. Specific information needed:

i.

ii.

iii.

b. Your closed-ended question:

8. A 10-year-old female talking to her outreach worker. "My mom yells at me a lot. Sometimes she's nice, sometimes she's mean. I never know which way she's going to be. I try to do things right so she doesn't get mad at me. I hope she'll be nice to me after my meeting with you is over. She didn't like it when that social worker from child welfare came to our house."

a. Specific information needed:

i.

ii.

iii

b. Your closed-ended question:

9. A 40-year-old Peruvian female talking to an outreach caseworker. "We're going to be evicted, I just know it. We have no money, and I don't know what to do next. My parents still live in Peru; I got no one here. I've got my kids to worry about too. I came here from Peru for a better life, but ..."

a. What information needs to be clearer?

i.

ii.

b. Your clarifying response:

10. A 34-year-old female talking to the home interventionist caseworker. "I admit that the kids are fighting all the time. My husband wants me to settle it, but I don't see that as my job. I end up sticking up for them, which really pisses him off. I can't seem to win. I hate that I can't handle this on my own. Here I am in the middle again."

a. What information needs to be clearer?

i.

ii.

b. Your clarifying response: