1.A qualitative quality improvement tool that uses a systematic approach to identify initiatives that might potentially go wrong in a quality improvement plan that is under consideration is known as a _____.

A.PDPC

B.Ishikawa diagram

C.The Tagunchi function

D.DMAIC

E.MBNQA

2.More specific details are provided by breaking the high-level business strategies into _____.

A.Mission statements

B.Functional strategies

C.Business strategies

D.Operations best practices

E.Competitive priorities

3.Which of the following is/are examples of cost control as a strategic approach?

A.Reduction of scrap

B.Keeping products in a standard format and then adding unique components for individual customers at the last possible moment

C.Improve process response

D.Produce products in high volume at a standard low cost

E.Offer a high mix of product assortment

4.Operations Strategy focuses on all of the following except _____.

A.Price

B.Quality

C.Cost

D.Delivery

E.Flexibility

5.Which one of the following statements is false?

A.An organization that focuses on an efficient operation will make significantly different decisions compared to one that is focusing on a responsiveness strategy approach.

B.Structural decisions are high capital investment decisions that are long-term forward planning decisions.

C.Infrastructural decisions are short-term decisions that impact the production planning and scheduling.

D.Operational decisions areas are highly strategic tools in nature that allow organizations to achieve its objectives.

E.Structural decisions consider the type of partnerships and relationships with suppliers.

6.A quality circle is a way of getting feedback from what group?

A.Customers

B.Employees

C.Suppliers

D.Competitors

E.Supply chain members

7.What term describes a process for which a pre-specified percentage of measurements fall inside the specifications limits?

A.Random

B.Special

C.Capable

D.Out of control

E.Scattered

8.Determinants of quality are influenced by all of the following except ______.

A.Personal needs

B.Word of mouth

C.Organization reputation

D.Organization's competence

E.Individual's own past experience

9.Attribute data can be tracked on what type of control chart?

A. chart

B.P chart r chart

C.SPC chart

D.Counting chart

10.A measure of consistent performance and dependability is a service quality dimension of _____.

A.Reliability

B.Competence

C.Assurance

D.Trustworthiness

E.Conformance

11.The _____ chart is the quantitative quality improvement chart that tracks changes in range over time.

A. chart

B.P chart

C.R chart

D.SPC chart

E.Counting chart

12.Projects often fail due to all of the following except ______.

A.Changes in user needs

B.Changes in project expectations

C.Changes in funding sources

D.Changes in complexity

E.Changes in company leadership

13.Which of the following is a qualitative technique that provides a systematic method for generating a large number of creative problem solving ideas from many different individuals?

A.Quality circles

B.Brainstorming

C.Benchmarking

D.Customer satisfaction

E.Affinity diagrams

14.The award created by the U.S. government in 1987 to help improve quality and competitiveness of U.S. companies by recognizing the highest performing organizations is the ______.

A.Deming prize

B.Malcolm Baldrige National Quality Award

C.American Society for Quality Achievement Award

D.Lombardi Trophy

E.The Academy of Quality National Award

15.The ______ chart is the quantitative quality improvement chart that tracks changes in averages over time.

A. chart

B.P chart

C.R chart

D.SPC chart

E.Counting chart

16.A scatter diagram is used to graph what?

A.Continuous data

B.Pareto data

C.Nonlinear data

D.Pairs of numerical data

E.Qualitative data

17.The percentage of the project's scope that will be affected by a problem defines which project risk classification?

A.Severity

B.Probability

C.Timing

D.Dyamic risk

E.Personnel

18.What are the fundamental differences between services and manufacturing?

A.Short-and long - term planning, and focus on a responsiveness strategy.

B.Negotiating contract and payment terms, and customization.

C.Eliminating waste, delivery speed, and product development speed.

D.The nature of output, the degree of customer contact and co-production, and simultaneous production and consumption

19.Projects generally have all the following characteristics except _____.

A.A well-defined goal

B.A specified beginning

C.A specified ending time

D.A specified budget

E.Unlimited resources

20.Typical control limits are how many standard deviations from the mean?

A.0

B.1

C.2

D.3

E.6