1.All but one of the following are cited reasons for declining productivity in the United States. Which one is not appropriate?

a. Declining capital investment

b. Declining educational level of work force

c. Increasing number of service workers in the economy

d. Declining work ethic

2. All but one of the following are components of effective productivity improvement programs. Which one is not appropriate?

a. Toppriority status

b. Employee commitment

c. Employee rewards

d. Welltrained workforce

3. Of the various job design approaches to productivity improvement, which one tends to produce the best longterm results?

a. Horizontal landing

b. Job rotation

c. Job enlargement

d. Job enrichment