1.Assume a customer, who used to pay the dues in time earlier, has suddenly defaulted. A couple of reminders sent to him fail to get any response. As a credit manager, you have two issues to decide. You have to first decide whether to continue the supply to the customer on credit basis. The second issue is how to deal with the customer to recover the dues. In the normal course, you have to initiate legal process to recover the dues but this may strain your firm's relationship with the customer. You can't also be silent since the money involved is quiet high and your firm is incurring interest cost on this credit. How do you deal with this customer and decide the two issues?