1.Carefully read the following information

Successful completion of this unit requires that you demonstrate your skills and knowledge by sourcing, using and sharing current and emerging information on the hospitality industry. You must access information across a range of areas including:

the hospitality industry structure

technology

legislation

ethics.

You are also required to apply this information to your work in the industry which you will do when completing your Industry Report.

It is important that you provide evidence that you have done this and we have provided you with a template to use so you can provide the right evidence.

For this assessment you are required to base it on your role in the training kitchen or at your workplace or work placement as it involves gathering evidence about how you apply certain information and practices.

If you are basing this assessment on your work in the RTO training kitchen then your trainer/assessor will be acting as your supervisor for the purposes of this assessment.

You will also obtain information from the following people:

experienced industry personnel

colleagues

suppliers

industry bodies.

Information on how to do that included in the template provided.

What do I need to demonstrate?

During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:

Sourcing and using industry information by:

oidentifying sources of information

oaccessing specific information which can assist you in your day-to-day role

oobtaining information regarding current and emerging products and technologies

ousing your industry knowledge to enhance the quality of your work.

Sourcing and using compliance information by:

oobtaining information on the laws that relate specifically to the hospitality industry

oworking compliantly

oobtaining information on quality assurance schemes and how they can benefit your organisation

oaccessing information regarding career planning and EEO

oaccessing and applying information regarding ethical practice.

Sourcing and using technology information by:

oobtaining information on current and emerging technologies

ousing technology information to suggest new and improved work practices

ousing technology in day to day work.

Staying up to date by:

oidentifying and using emerging knowledge of the hospitality industry

omonitoring industry issues and trends

osharing information with colleagues.

To complete task, you must rely on information from at least three of the following sources:

developers of codes of conduct or ethics

discussions with experienced industry personnel

industry accreditation operators

industry associations and organisations

industry journals, reference books and seminars

libraries and media

networking with colleagues and suppliers

personal observations and experience

plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry

training courses

unions.

2.Complete research and develop a report

Use a range of information sources to research and report on:

The hospitality industry and how your organisation fits within it

Legislation relevant to the hospitality industry and how it applies to your organisation and role

The role of technology in the hospitality industry

Staying up to date with current issues and trends.

An Industry Report Template has been provided to help you. You will share the information developed in the Industry Report with your assessor in an email in Step 3 of this assessment.

Complete the Industry Report using a computer and keyboard and MS Word or a similar word processing package.

Industry Report

a.Information sources

Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or sources of information. Note that the sources of information that you list should be relevant to your organisation and role.

Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

Information source

Summary of information type

Links to information

Developers of codes of conduct or ethics

1.

2.

Discussions with experienced industry personnel

1.

2.

Industry accreditation operators

1.

2.

Industry associations and organisations

1.

2.

Industry journals, reference books and seminars

1.

2.

Libraries and media

1.

2.

Networking with colleagues and suppliers

1.

2.

Personal observations and experience

1.

2.

Plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry

1.

2.

Training courses

1.

2.

Unions

1.

2.

b.Obtaining information

This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:

experienced industry personnel

colleagues

suppliers

industry bodies.

You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don't forget to work with your assessor to set up a formal observation of at least one of the interviews.

Information source

Name of contact

Organisation and contact details

Questions asked (indicate whether questions are open or closed)

Summary of responses

Experienced industry person

Colleague

Supplier

Industry body

c.The hospitality industry

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information.

Information source

Response

Information sources

Describe the structure of the hospitality industry in Australia, including its main sectors and the functions of each. What is the economic and social significance of the industry?

1.

2.

Describe the hospitality industry within the local government area that you work in.

1.

2.

Describe how your organisation sits within the hospitality industry.

1.

2.

Describe your role within the hospitality industry.

.

1.

2.

Describe career opportunities within your sector of the hospitality industry.

1.

2.

Access the position description of your dream hospitality job. How does it differ to your current role? What additional skills and training do you need?

1.

2.

Describe the allied industries to your sector of the hospitality industry. How does each sector rely on the other?

1.

2.

Describe the industry associations and unions relevant to your organisation or industry sector. Describe their function.

1.

2.

Provide two examples of how you use industry information to stay up to date with issues and trends. How do you share this information with colleagues?

1.

2.

d.Legislation

Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Legislative area

Relationship to your sector

Information sources

Strategies for compliance

Equal opportunity law

1.

2.

1.

2.

Occupational licensing

1.

2.

1.

2.

Food safety

1.

2.

1.

2.

Responsible service of alcohol

1.

2.

1.

2.

Responsible conduct of gaming

1.

2.

1.

2.

Local community protection (obligations for protecting amenity and lifestyle of neighbouring residents when delivering hospitality services)

1.

2.

1.

2.

Industrial relations (including awards)

1.

2.

1.

2.

Supervisor endorsement:

Supervisor name:

e.Quality assurance

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Quality assurance question

Response

Information sources

Describe the industry accreditation schemes relevant to your industry sector/organisation.

1.

2.

Describe the industry associations relevant to your industry sector/organisation. What are the benefits of industry association membership?

1.

2.

Describe why it is important that your organisation participates in industry quality assurance processes. Provide one potential impact of non-participation or non-compliance.

1.

2.

Describe your role in quality assurance. Provide two examples of how you uphold your responsibilities to quality assurance in your day to day work.

1.

2.

Describe your supervisor's role in quality assurance.

1.

2.

Describe the role of an industry code of conduct or code of ethics. Provide two examples of how you comply with the code of conduct in your day to day work.

1.

2.

Describe the work ethic required to work in the hospitality industry and, in particular, in your sector of the industry. Provide two examples of how you exemplify this work ethic in your day to day work.

1.

2.

Describe two ethical issues which are particularly relevant to your organisation's sector of the hospitality industry.

1.

2.

Supervisor endorsement:

Supervisor name:

f.Technology

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Information source

Response

Information sources

Describe one current technology and one emerging technology that increases the efficiency of the way that you perform your role. What are the efficiency gains and how does the technology help you to complete role?

1.

2.

Describe two techniques which you use to keep up to date with technologies that can improve your efficiency and effectiveness at work.

1.

2.

Describe one current and one emerging catering system technology relevant to your organisation or role.

1.

2.

Describe one current and one emerging application (app) technology relevant to your organisation or role.

1.

2.

Describe one current and one emerging computer-aided despatch system technology relevant to your organisation or role.

1.

2.

Describe one current and one emerging food production system technology relevant to your organisation or role.

1.

2.

Describe one current and one emerging industry online booking system technology relevant to your organisation or role.

1.

2.

Describe one current and one emerging industry reservations, operations and financial and tracking systems technology relevant to your organisation or role.

1.

2.

Describe one current and one emerging project management system technology relevant to your organisation or role.

.

1.

2.

Describe one current and one emerging social media site technology relevant to your organisation or role.

1.

2.

Describe two new techniques relevant to your role.

1.

2.

Supervisor endorsement:

Supervisor name:

g.You and your work

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Question

Response

Information sources

Provide two examples of how you access and use information about the hospitality industry in your day to day work.

1.

2.

Provide two examples of how you access and use information about hospitality products and services in your day to day work.

1.

2.

Provide two examples of how you share updated information about the hospitality industry, its products, services and technologies with your colleagues.

1.

2.

Describe two examples of how industry information enhances your work performance.

1.

2.

Provide two examples of how information about current market trends and customer expectations have influenced the dishes which you have produced.

1.

2.

Provide two examples of how you have used industry information to improve the quality of your hospitality service.

1.

2.

Supervisor endorsement:

Supervisor name: