1.Conduct a coaching and mentoring session with the Training Manager Jimmy Grove (Assessor) is the Head Trainer and Training Manager, who has used the new learning management system and experienced a system failure.

The purpose of the coaching and mentoring session is for you to facilitate a learning experience, whilst attaining vital feedback from a key business stakeholder on the performance of the system implementation.

Prior to carrying out the meeting, review the following company documents to ensure that you are familiar with them and can discuss them with the Training Manager when necessary.

Within your coaching and mentoring session, you must:

Ask the team member for feedback on his experience with the Learning Management System.

Support the learning management system by assisting the trainer to address any issues or problems they have faced with the system.

Address the multiple system implementation issues the trainer reveals through using mentoring techniques; provide feedback and suggestions to improve the trainer and his team's work practices and processes. Suggestions should include the implementation of business procedures as mentioned

Use mentoring techniques to provide feedback and recommend suggestions to improve the trainer and his team's work practices and processes.

Analyse the impact of the new system on the trainers, resources and organisational policies and procedures

Explain organisational policies and procedures including:

o Records management

o Information management

o Commercial confidentiality

o Customer service

Reference the policies and procedures relevant to the information system and ensure they have been implemented accurately.

Use coaching techniques to brainstorm with Jimmy a range of potential solutions including a new learning and development system which will be used to support the LMS including staff learning and development opportunities that will:

o Assist staff to embrace changing systems

o Encourage staff to innovate in the workplace

During the coaching and mentoring session, you will need to demonstrate effective communication skills including:

Speaking clearly and concisely

Using plain English to ensure that terminology can be understood by Jimmy

Using non-verbal communication to assist with understanding, rapport building and relationship development

Asking probing open questions to make sure attendees understand the information

Responding to questions as required.

Using active listening techniques to confirm understanding

Using positive, future-focused language and questions

After the coaching session you will be required to develop the learning and development plan and conduct a training session from within it.