1-create one User Persona. The following aspects should be covered while designing each of the user personas:

1. Photo

2. Persona Name

3. Quotes

4. Key Goals

5. Behaviours

Marking will be done based on the depth of analysis and the quality of presentation.

2- which they will describe the User Persona. The following aspects should be covered while explaining each of the user personas:

Persona Name

Personality Sketch

Appropriateness of the user persona in relation to the service industry chosen

3-"A user journey is defined as a map of the actions and emotions that your user experiences while using your designs from start to finish".

4- "A user journey is defined as a map of the actions and emotions that your user experiences while using your designs from start to finish".

Please choose the persona from Assignment 1 and design the Customer Journey Map.