1.Define coaching. List and describe the four guiding principles of effective coaches.

2. What are the five pitfalls that supervisors should try to avoid when in the disciplinary process with an employee. List and describe all five pitfalls.

3.List and describe the seven behaviors of effective coaches. Provide an example of two of the behaviors.

4. Which contingent pay plan is best for the following strategic business objectives (provide 1 for each objective):

1. 1. Customer service
2. 2. Individual productivity
3. 3. Overall profit.