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1.Describe the major managerial functions of internationalsportfederations. 2.Provide an example of a recent service failure in which you were the consumer. a. How did the

1.Describe the major managerial functions of internationalsportfederations.

2.Provide an example of a recent service failure in which you were the consumer.

a. How did the organization resolve the problem?

b. Were you satisfied with the result?

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