1.Develop a plan for putting your new customer service systems in to action.

You must address the following points in your plan:

a.Goals (what customers want?)

b.Resources (what supplies, staff, time etc. do you need?)

c.Actions (what individual actions do you need to do to fulfil customer needs?)

d.Timeline (what order should you do the actions in? How long should each thing take?

e.Responsibilities (who should be responsible for this plan, and why?)