1-Discuss in 2000 words Dry Clean Free delivery and pickup and how the owner experienced successes as well as failures over time.

2-Identify and explain in 2000 words one hard customer standard for services and another soft customer standard for services for Dry Clean Free delivery and pickup. that you consider to be an essential component of the service experience?

Note: please do not copy-paste please make sure you rephrase not just summaries if you take an example from other people.