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1.Discuss why you thinkcustomers respond so positively to personalized communication?Provide examples to support your point of view. 2.What is the purpose of segmenting and customizing

1.Discuss why you thinkcustomers respond so positively to personalized communication?Provide examples to support your point of view.

2.What is the purpose of segmenting and customizing messages?

3.How do you think CRM (Customer Relationship Management) changed or evolved as social media riseto popularity?Provide examples to support your point of view.

4.Describe the purpose of crowdsourcing.

5.What are some problems and pitfalls to avoid when researching online?

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