1.Excitement characteristics are categories in the _________ model. Pareto quality bipolar Kano service matrix 2.Which one of the following is not a factor of successful product and service design? Know what government regulations are. Use computerized design techniques. Know what new technologies are available. Be aware of what customers want. Be aware of what the competitors are doing. 3.A software company is weighing whether to release a new version of its software as scheduled. The company can go ahead and release the version as scheduled and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. Choosing to delay release until the bugs can be worked out is an example of: design for production. value analysis. vaporware. concurrent engineering. life cycle analysis. 4.The assessment of the environmental impact of a product or service throughout its useful life is called: life cycle analysis. quality function deployment. service blueprinting. flow diagramming. process mapping. 5.Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of: cradle-to-grave assessment. end-of-life programs. process mapping. three R's programs. life-cycle analysis. 6.Which of the following is not one of the phases of product design and development? Conduct market test. Specify process specifications. Specify product specifications. Conduct design review. Perform applied research.