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1.Find examples from websites, newspapers, or magazines on changes of rules in your favorite sport in the past three years. Discuss the effect of such
1.Find examples from websites, newspapers, or magazines on changes of rules in your favorite sport in the past three years.
Discuss the effect of such changes on the operation of those sports.
2.Think of a recent international sporting event and discuss the various touch points consumers would have encountered during that event.
What kind of service failures can occur in these touch points, and how would they be recovered?
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