1.For each of the following information, explain why it is important for supervisors and managers to provide this to staff.

a.organisation performance

b.changes in organisational policies

c.marketing information and targets

d.overall organisational objectives

e.plans for new equipment

f.rationale for management decisions

g.technology updates

h.training developments

2.Explain the importance of the following in relation to being part of a work team.

a.adhering to policies and procedures

b.cooperative and open communication

c.understanding the nature and scope of work

d.forming relationships with others in the workplace and understanding interdependent areas of activity

e.understanding reporting requirements

3.Explain how each of the following can assist in developing individuals at work.

a.change in job responsibilities

b.external training and professional development

c.formal promotion

d.internal training and professional development

e.opportunity for greater autonomy or responsibility

4.Describe the key features of the following leadership styles:

a.Laissez-Faire

b.Autocratic

c.Democratic

5.Describe three ways that open and supportive communication can be established in a workplace.

6.Describe three characteristics of an effective leader.

7.Outline three principles of team work.

8.Outline three characteristics of effective teams.

9.Outline three benefits of effective team work.

10.Explain three roles that a team member may assume within a team.

11.Explain three attributes needed of team members

12.Explain two different ways that a team can be organised.

13.Outline three problems that can occur within a team.

14.Explain how motivation assists in the management of individuals and teams at work.

15.Identify two theories of motivation and how this applies to managing individuals and teams.

16.Explain how group dynamics can impact on successful team management.

17.Describe how each of the following recognition and rewards can assist with effective leadership of staff.

a.acknowledging individual good performance to the whole team

b.incentive initiatives

c.informal acknowledgement

d.presenting awards

e.written reports to management

18.Outline two types of organisational plans and the steps needed to plan each.