1.Gayathiri, Geetha, and Chua are three dental hygienists who work for Dr. Huang at Healthy White. All three hygienists perform almost the same tasks every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Huang, on the other hand, has quite an unpredictable job. She must respond to all types of teeth-related emergencies including surgeries. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Huang. Gayathiri specifically takes on the role of attending all community-related voluntary meetings and functions. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Chua and Geetha, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Huang couldn't be happier to have such wonderful people working with her. The three hygienists interact with one another in a manner that reflects high levels of _____.

A. boosterism

B. interpersonal citizenship behavior

C. routine task performance

D. adaptive task performance

E. centralized behavior

2. Captive Minds, an entrepreneurial organization, started a monthly journal "Lecture Day." The journal is dedicated to the aspiring businessmen to put forth their business ideas in an open forum. Feedback is given through the company website, which can be viewed by all employees. Colleagues, managers, and peers can give their constructive feedback without revealing their identity. The employees welcomed this idea as they were able to give feedback without hurting anyone's ego. Which of the following systems has the management successfully implemented?

A. Forced ranking method

B. Social networking system

C. Behaviorally anchored rating scale

D. Citizenship system

E. Task performance system