1.Identify the grievance situation and difficulties faced by your team. Develop processes and systems to manage difficulties including:

a.The steps you employee in identifying and resolving conflicts and other difficulties according to organisational policies and procedures

b.An action plan as to how to address difficulties providing guidance, counselling and support to assist co-workers in resolving their work difficulties. You may use the table 4 given below handling difficulties action plan for this activity.

Table 4- Action plan to handle difficulties (template)

Difficulty

Action

Timeframe

Person/s responsible

Description of strategy/ tactic/rationale for

Action