1.If you work in a call center, what could impact your wages / salary / raises? (PLEASE CHECK ALL THAT APPLY)

a)The number of sales you made

b)The number of phone calls you took

c)The fact that your manager is your friend

d)The fact that the firm as a whole performed very well in the past year

e)The fact that you have children.

2.Identify the RIGHT answer in the following:

a)Managers and leaders are the same.

b)Managers can be considered leaders if they are inspirational.

c)Managers are usually not inspirational.

d)Leaders often never become managers.

3.Identify a task that a manager usually does not perform:

a)Signing contracts with suppliers and customers

b)Meeting the Board of Directors

c)Keeping his team members informed about upcoming changes to their work

d)Assigning new tasks to members of his team (unit)

e)None of the above

4.A statement that talks about the PURPOSE of your organization is called:

a)A mission statement

b)A vision statement

c)A goal

d)An objective

e)Nothing specific

5.In a work environment, what does "delegating" means?

a)When you ask a member of your team to perform a task

b)When you decide to perform all the tasks yourself

c)When you refuse to perform a task

d)When you perform an actual task

e)None of the above

6.If the human resources manager attends a job fair and organizes a speed jobbing, we will say:

a)That he is trying to hire new staff.

b)That he is performing internal recruiting

c)That he is performing external recruiting

d)That he is a talent manager

e)None of the above.

7.How do you become a successful manager?

a)with experience

b)with education

c)You don't have to do something special

d)with experience and education

e)None of the above

8.Which structure would be best if you want your employees to make most of the decisions themselves, without asking for the approval of their manager:

a)Vertical structure

b)Functional structure

c)Departmental structure

d)Horizontal structure

e)Divisional structure

9.Identify which step is NOT part of a regular hiring process:

a) Fill an application

b)Talk about your personal life

c)Pass an interview with a manager

d)Go through the screening interview

e)Send in your resume

10.Why is "an orientation day" is so important to a newly hired employee?

a)Because we can show him / her the workplace

b)Because he / she can decide if she "fits"

c)Because he / she can be introduced to her new coworkers

d)Because we want that employee to feel welcomed

e)All of the above

Please help me solve these multiple choice business questions. Thanks.