1.Managing emotions A) Assume the client gets angry during follow up interview and starts yelling at you . Draft 5 statements or questions you would use to diffuse the situation B) Assume the client get emotional and starts hysterically crying during the interview. Draft 5 questions you would use to work tru the emotions ?

Stephanie Stevenson - Stephanie Stevenson was shopping for folding chairs at Home Advantage, a local big box store. The chairs were just above her reach, but she decided to pull on one to get a look at it. As the chair came down, so did many of the items above it. There was a sign directing customers to request assistance with retrieval of elevated items. Stephanie saw the sign after the incident. It was partially covered by a product. Stephanie, and several other people, including Martha Marks who was also shopping in that area, were injured. Stephanie and Martha Marks were injured badly enough to require treatment at Jackson Hospital. Stephanie suffered a concussion and a laceration to her arm. Martha suffered a broken nose and sprained ankle. Martha suffers from a blood