1.Once you have completed your customer research you should understand any problems related to customer service. What would you do then?

2.what should report contain?

3.How would you accurately identify and clarify customer needs and expectations?

4.How would you determine priorities for service delivery according to organisational requirements?

5. How would you inform customers about available choice for meeting their needs and assist in the selection of preferred options?

6. How would you identify limitations in addressing customer needs and seek appropriate assistance from designated individuals?

7.How often should you review customer satisfaction with service delivery?

8.How would you monitor procedural aspects of service delivery for effectiveness and suitability to customer requirements?

9.What does reviewing customer satisfaction begin with and what is the process?