1.Operating ratio was increased to 60% from 52% in current fiscal year

2.Unresolved consumer complaints from 27,500 to 25,000

3.Training for employees 7% to 12%

4.Relationship centers established to 200 from 240 in the current fiscal year

5.Average revenue increase from the base year by 10%

6.Number of equipment not available on average day for maintenance

7.Customer satisfaction rate

8.New equipment put in to service

9.Daily operating revenue

10.Employee complaints

Consider the above items and identify various perspective with balance score card and explain each of them.