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1.Recommendations to close gaps for Popeyes using gap model (20 marks) 2. Briefly discuss, if good service quality is a cost or a revenue producer?

1.Recommendations to close gaps for Popeyes using gap model (20 marks)

2. Briefly discuss, if good service quality is a cost or a revenue producer? Discuss with the help of the restaurant being studied ( Popeyes is the restaurant being studied) (10 marks)

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