1)Self-awareness, self management and managing others' emotions are three elements of

A.

emotional intelligence

B.

a model of emotions

C.

none

D.

emotional labor

E.

Burnout

2)Which of these job design actions is a form of job enlargement?

A.

empowering employees

B.

forming natural work units

C.

none

D.

establishing a network

E.

increasing the number of tasks within the job.

3)Which one refers to understanding and being sensitive to feelings, thoughts and situations of others?

A.

empathy

B.

recency

C.

none

D.

sempathy

E.

apathy

4)The concept of affective Organizational Commitment includes

A.

an employee who is motivated to stay because leaving would be costly

B.

a calculative attachment to the organization

C.

sense of obligation to the organization

D.

an emotional attachment with the organization

5)Which one refers to the result of division of labor in which work is divided into separate jobs assigned to different people?

A.

job rotation

B.

piece rate system

C.

profit sharing

D.

job specialization

E.

gainsharing

6 A job is ---------when employees are given more responsibility for scheduling, coordinating and planning their own work.

A.

enhanced

B.

enlarged

C.

rotated

D.

specialized

E.

enriched

7 Which of the following is an advantage of remote work?

A.

reduced employee stress

B.

none

C.

employee recognition

D.

more market share

E.

more information

8 A manager notices that an employee always dresses very professionally. The manager concludes that he also acts professionally. This is an example of

A.

none

B.

selective perception

C.

projection bias

D.

streotyping

E.

halo effect

9 Which of the following is a reason why OB is important for students?

A.

Topics of OB relate to skills highly valued by employers

B.

All of the above

C.

OB makes students understand that organizations are simple entities

D.

It focuses on individual skills in an era where teamwork is declining

E.

OB is only for managers and students want to have management careers

10 When employees direct their effort toward a reward controlled by others that indirectly fulfill a need they are

A.

extrinsically motivated

B.

realizing to grow bonds

C.

intrinsically motivated

D.

self actualizing

E.

at the top of maslow's hierarchy