1.Share an experience of being dissatisfied with a service. Did you complain?In person or on social media? What action was taken by the service provider to rectify the situation? If an action was taken, were you satisfied on how the situation was handled?

2. Are loyalty cards or rewards important to you as a consumer? Do you shop in certain places because of your loyalty card or the rewards provided?

3. Think of an example of "unfair" marketing practices. Do they think marketers act in unethical ways to maximize profit? How do you think consumers can combat marketing misbehavior?

4.How much do you tend to trust marketers? What companies do you trust? What companies do you distrust? Why? What would it take for marketers you do not trust to gain confidence?