1.Trait theory is insufficient for identifying effective leaders because

1.not all leaders possess desirable traits

2.it fails to address situational variables

3.it was replaced by behavioral theory

4.charisma cannot be learned

5.all of the above

Question 2

1.Leadership is sometimes irrelevant.

True

False

Question 3

1.Open-book management teaches employees

1.communication skills

2.financial skills

3.motivation skills

4.all of the above

5.none of the above

Question 4

1.The innovative organization is characterized by its ability to synthesize unique ideas.

True

False

Question 5

1.The idea that managers can sequentially mold employees behavior is known as

1.motivation

2.shaping

3.discipline

4.positive reinforcement

5.all of the above

6.none of the above

Question 6

1.Personality includes thoughts, feelings and behaviors.

True

False

Question 7

1.Mavericks should be encouraged not discouraged.

True

False

Question 8

1.The role of the leader is to

1.create a team of leaders

2.get results

3.practice self-management

4.constantly learn more about themselves, the workers and the situation

5.all of the above

Question 9

1.Culture change most likely occurs when

1.culture is strong

2.the organization has a long history

3.the CEO position is stable

4.the organization is medium to large size

5.all of the above

6.none of the above

Question 10

1.Perception represents self-reality.

True

False

Question 11

1.The antidote for social loafing is identifying individual effort.

True

False

Question 12

1.Some people are just not motivated.

True

False

Question 13

1.Openly communicating the cost of stealing is an example of which type of control?

1.employee discipline

2.feedforward

3.concurrent

4.feedback

5.open-book management

6.none of the above

Question 14

1.Expert power is the same as authority.

True

False

Question 15

1.The belief that the organization values employee contributions is called

1.job satisfaction

2.job involvement

3.effective management

4.perceived organizational support

5.values reinforcement

Question 16

1.A high need to achieve does not necessarily lead to being a good manager, especially in large organizations.

True

False

Question 17

1.Older workers tend to resist change more than younger workers.

True

False

Question 18

1.Employees who have an external locus of control tend to have high job satisfaction and performance.

True

False

Question 19

1.Innovative companies tend to tolerate risk, conflict and goal ambiguity.

True

False

Question 20

1.The first global factor for contributing to employee engagement is

1.pay and benefits

2.work-life balance

3.promotion opportunities

4.type of work

5.respect

6.co-workers

7.learning and development

8.office romance

Question 21

1.Which of the following EI definitions is not correct?

1.self-management is the ability to control your emotions and impulses

2.awareness of others' feelings is called empathy

3.persistence in dealing with mistakes and failure is self-motivation

4.awareness of your own feelings is self-awareness

5.managing the emotions of others is social skill

6.all of these are correct

Question 22

1.To be fair, managers should use the same rewards for different employees for the same level of performance.

True

False

Question 23

1.Interesting work is important to most workers regardless of their national culture or origin.

True

False