1.True/False: A best practice is a business process that is generally recognized as more effective and/or efficient than others in a particular industry.

2.True/False: ERP systems evolved from customer relationship management systems.

3.True/False: A business process is a collection of activities that together add value to the company.

4.ERP systems are sold in------------------ , or groups of related programs performing a major function within the system, such as accounting or manufacturing.

5.ERP software for a particular industry is known as a------------------