1.What communication problems (through electronic or face-to-face means) can be attributed to non-verbal factors? How does the richness of the medium involved affect the problem? How can people overcome these problems? Cialdinidescribes 6 principles that can help us learn how to persuade others (or resist unwanted tactics), including some examples

2. discuss the 6 principles and examples from your own life, job or career that illustrate these 6 tactics. In your answer, describe and discuss each one of the tactics one by one.

3. Describe your conflict management style using theory from the book and at least two examples from your personal and work life. Note whether this style has helped you resolve or manage conflict or not (either in general or in the examples given).