1.What is Enterprise System (ES or sometimes referred to as Enterprise Resource Planning System)?

2.What function does it serve? What problem does this system attempt to solve? Draw a diagram.

3.What are examples of ES products in the market?

4.What are the specific features of an ES?

5.What are the steps in implementing ES?

6.What is the business value of implementing and using an ES for organization?

7.What is supply chain?

8.What is upstream supply chain? Draw a diagram.

9.What is downstream supply chain? Draw a diagram.

10.What is just-in-time strategy? How does a supply chain management system support this?

11.What is internal supply chain?

12.What are the issues in global supply chain?

13.What are the challenges in managing supply chain?

14.What is a Bullwhip Effect?

15.What is the role of a supply chain management system? What are the components within such system and what do they serve?

16.What are examples of supply chain management system products in the market?

17.What are the two types of supply chain management system?

18.What does push-based model mean? What is another term used to mean push-based model? Draw a diagram.

19.What does pull-based model mean? What is another term used to mean pull-based model? Draw a diagram.

20.What capability does the Internet provide in a supply chain?

21.What are the benefits of implementing and using a supply chain management system for an organization?

22.What does customer relationship management mean?

23.What is cross selling?

24.What is touch point?

25.What is Customer Life Time Value?

26.What is churn rate?

27.What function(s) does a customer relationship management system serve?

28.What are examples of customer relationship management system products in the market?

29.What general/detailed business processes does a customer relationship management system support?

30.What are the different types of a customer relationship management system? What do they serve?

31.How do operational and analytics CRM systems relate to each other? Draw a diagram.

32.What is a social CRM?

33.What are the benefits of implementing and using customer relationship management system for an organization?

34.What are the overall challenges in enterprise application implementation?