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1.What is management's role in the implementation of SPC? 2.List and describe the strategies that can be used to overcome resistance to change. 3.Why, would

1.What is management's role in the implementation of SPC?

2.List and describe the strategies that can be used to overcome resistance to change.

3.Why, would an otherwise ethical person make an unethical decision?

4.Name and describe eight problem-solving tools.

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