1.What is the major input to service design? A.Service design package (SDP) B.Service transition package (STP) C.Service level package (SLP) D.Service package (SP)

2.What is the major output from service design to service transition? A.Service design package (SDP) B.Service transition package (STP) C.Service level package (SLP) D.Service package (SP)

3.The purpose of service design is best described as what? A.To ensure value through the proper implementation of the functionality of a service B.The design of new or changed services for introduction into the live environment C.To ensure that cost-justifiable availability and capacity exist for current and future services D.To provide a logical model of the IT infrastructure and the relationships between components, applications, systems, and services

4.The 4 Ps of service design include people, products, partners and what other item? A.Vendors B.Positions C.Technology D.Processes

5.Ensuring that an entire service can be implemented, transitioned, and operated efficiently and effectively describes what? A.Five aspects of design B.4 Ps of service design C.Functional specifications D.None of the above