1.What statement best describes the future view of IT Strategy?

IT strategy should support the business strategy.

IT strategy must become more dynamic and focus on developing strategic capabilities that support a variety of changing business objectives. IT strategy should be integrated with the business strategy.

IT strategy must be positioned for flexibility, speed and innovation to support rapidly changing business environment.

2. What effect describes the temporal dimension of IT value includes companies spending a considerable amount to deploy new technology with no initial benefit; followed by some value achieved by solving initial inefficiencies; followed by increased complexity and costs as use increases; finally resulting in the business being made simpler and increased efficiencies. The W effect The IT Value effect The delayed effect The E effect

3. Which is a common conversion issue faced as organization attempt to deliver IT value from opportunity to reality?

Adequate technical or business resources Sufficient time to complete all projects More resources than projects Training limitations

4.The Goal of IT Metrics are to Demonstrate that what a company performance depends on how much the company spends on IT. Demonstrate that what a company spends on IT influences the performance of the firm. Demonstrate that IT strategy should dictate the organizations business strategy. Demonstrate that what a company spends on IT has a direct impact on the performance of the firm.

5.Which of the following is NOT true? IT Value is an objective assessment. IT Value can be defined by ROI or KPIs. IT Value is the worth or desirability of a thing. IT Value is based on how a business chooses to view it.

6.A business model. Describes the unique value that the organization can deliver. Can be vague. Should be maintained by the IT department. Resembles a hierarchical organizational chart.

7.What critical success factors must be met for IT strategy development to be effective? Visit your business model. Have strategic themes. Get the right people involved. Work in silos. Revisit your business strategy. Measure business strategy. Get the right people involved. Work in partnership with the business. Revisit your business model. Have strategic themes. Get the right people involved. Work in partnership with the business. Revisit your business model. Have strategic themes. Budget for development issues. Work in partnership with the business and customers.

8.The Balanced Scorecard of designing business metrics for IT Uses measures from four dimensions (Customer, Financial, Operations, and Human Resources) Uses measures from four dimensions (Customer, Financial, Operations, and Growth) Uses measures from four dimensions (Customer, Financial, Externals, and Learning) Uses measures from three dimensions (Customer, Financial, and Operations)

9.What advice should managers follow when implementing a business metrics program? Measure everything possible. Use measurement as a method of control. Have common goals. Results will be immediate.

10.How long does it typically take to realize full payback of IT investment? 6 months to 1 year 7 to 10 years 1 to 2 years 3 to 5 years