1.Which of the following is one of the most commonly used means to determine which cost variances to investigate? A. Control chart B. Dashboarding C. Benchmarking D. Cost analysis

2.Measuring which of the following has become increasingly important in the healthcare industry as a result of the emphasis on cost containment?

A. Efficiency

B. Productivity

C. Variability

D. Reliability

3.What type of variance may not be controllable by the providers and may be a reflection of the nature of the insured population?

A. Volume variance

B. Efficiency variance

C. Utilization variance

D. Case-mix variance