1.Which of the following is true about the follow-up?

A.It helps build a long-term relationship with the customer

B.It helps the salesperson answer questions during the presentation

C.It helps close the sale

D.It helps narrow down the list of prospects

E.It helps salespeople prepare for a presentation

2.Which of the following best describes the pre-approach step of the personal selling process?

A.Finding a list of potential customers and identifying the ones that are part of the target market

B.Contacting the customer after the sale is closed to make sure they are satisfied with the product

C.Explaining the benefits and features of the products being sold

D.Conducting research on potential customers before meeting them and giving the presentation

E.Answering any questions or addressing concerns that the customer may have about the product