1)Which of the following statements about communication in today's workplace is most accurate?

1. Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
2. b Individuals are using more mobile electronic devices to communicate with others.
3. c Because individuals are more dispersed, messages are longer and less frequent.
4. d Because of social media networks, today's communication includes more one-on one conversations.

2. Which statement about the use of e-mail in today's workplace is most accurate?

1. Most messages in today's workplace are sent by e-mail.
2. b Businesses use memos more frequently than e-mail messages to communicate internally with employees.
3. c Only managers and top-level business executives use e-mail to communicate with others.
4. d Today's workers spend very little time writing e-mail messages.

3. Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and

1. a can't be used to transmit official documents.
2. b are informal, allowing a few spelling and punctuation mistakes.
3. c may become evidence in court.
4. d are challenging to type using only two fingers.

4. Which of the following situations is most appropriate for sending an e-mail message?

1. a Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
2. b Jane found a great political joke she wants to share with her colleagues.
3. c Chris must send the monthly sales data to his department.
4. d Maggie needs to vent her frustrations about working conditions to her shift supervisor.

5. Jackson is sending an e-mail message about an important upcoming meeting.

Which of the following represents the most effective subject line? a. Urgent!

2. a an Our next staff meeting will be held on the 15th of August.
3. b Please Attend Staff Meeting on August 15
4. c Please Read NOW

6. What is the current advice on the use of a greeting on a business e-mail?

1. Omit greetings because they make an e-mail appear too casual.
2. b, Add a greeting only when forwarding an e-mail with a lengthy header.
3. c Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
4. d Begin with a greeting to provide a visual cue and to show friendliness.

7. Which of the following statements best describes the use of letters, e-mails, and memos in businesses today?

1. a- Businesses use memos to deliver positive messages internally and externally, but they use formal business letters to deliver negative messages.
2. b- E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues.
3. c- Despite the popularity of e-mail, in certain situations, letters remain the preferred channel of communication for delivering messages outside an organization.
4. d- Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.