1-Which of the following statements with regard to steps to effecting successful cultural change is INCORRECT?

Renaming a firm and creating a new logo for it enables cultural change and ensures the communication of the new value system.

Replacing the staff employees who formerly supported a departed CEO can ensure the establishment of a new value system in a firm.

Slowly conveying information on a "need-to-know basis" only to employees ensures the firm establishment of a new value system for the firm.

Thoughtfully developed, well administered training programs help establish new corporate norms of behavior.

2-What is more characteristic of a decentralized organization than a centralized organization?

employee exhaustion

positive emotional climate

more efficient operations

negative employee attitudes

3-Which statement best represents the self-focused strategy of impression management?

"I like your tattoo."

"Maybe we could grab lunch?"

"I am a hard worker."

"You must really be an expert in this."

4-The CEO, on hearing some complaints about the size of Henry's pay package, noted that "Henry is one of the few people in the industry who really understands what the customer wants and can design it into the product." Henry has ___________ power.

expert

referent

legitimate