1.Why is it crucial for a manager to have in-depth knowledge of internal and external business environments to provide quality customer service? Provide 2 examples each, for internal and external factors:

1.Explain businesses' responsibilities under Consumer Protection Law and how it impacts on customer service delivery.

1.Explain why it is important to have a clear refund and cancellation policy and what is required if there are potential price increases.

1.Describe the importance of providing accurate product information to customers in order to provide quality customer service.

1.In order to provide quality customer service, it is important to establish your target market. Provide 4 questions you should consider when developing a clear customer profile.