1.You are the manager of a fine dining restaurant and the host seats a couple at their reserved table for dinner. The host alerts you that as part of his dinner reservation, the male customer has pre-ordered a special dessert and requested the words 'Will you marry me?" to be scribed on the plate.He has indicated that this will be a happy surprise for his companion, and that he will secretly nod at staff when he is ready for the big moment to happen.

In reference to this scenario, describe:

a)Which team members you will need to liaise with to ensure efficient service delivery.

b)How and when you will confirm this special request has been actioned before delivery to the customer.

3.It is an overly busy day at your industry workplace, with an influx of unexpected walk-in customers and a staff member that has called in sick leaving you short on staff.

As the workplace manager, describe how you would respond to the following:

a)One of your staff asks if you can foresee any delays in the product or in the service they can provide and what these will be.

b)The same staff member then wants advice on how and when they should update customers about any possible delays or changes in service.

c)What should the workplace host / co-ordinator advise to walk-in customers?

d)What are some alternative products or services your staff could offer to customers to minimise delays?

e)What is one (1) potential impact on customers if this issue is not managed correctly?