1.You have used simulation exercises to learn important front office management skills. What are other areas within a hospitality operation for which you think simulations would be a good way to provide employee training? Give three specific examples.

2.Do you think the use of training simulations for the hospitality industry will increase in the future? Explain your answer.

3.What are three reasons hotels operate better when FOMs produce timely and accurate rooms demand forecasts?

4.How do rooms demand forecasts affect the selling prices of a lodging operation's guest rooms?

5.Some hotels allow guests to cancel room reservations at the last minute and without penalty if a personal emergency arises. Would you implement such a policy? If so, how could you protect your hotel from unscrupulous guests seeking to defraud your hotel by falsifying the reason for their last-minute cancellation?