1.Your manager has asked you to plan for some upcoming opportunities to nurture and maintain business relationships.

How would you use the following activities as opportunities to maintain contact and build relationships with customers and suppliers? For each activity list at least three steps you would take to build relationships.

Industry functions - Three steps to build relationships :

Informal social occasions - Three steps to build relationships :

Regular telephone contact - Three steps to build relationships :

Promote your services on social media -Three steps to build relationships :

2.Name and describe the four stages of the negotiation process. Use one of the negotiations you completed in assessment one as an example of how you would prepare for each of the four stages in a business negotiation.

3.Describe the key role of a contract.

4.Explain the difference between an agreement and a contract. Describe an example of an appropriate situation for their use.

5.From an event industry context:

a.Identify three types of contracts that are commonly negotiated.

b.Explain the scope of services for one type of contract.

c.Identify two inclusions you would expect in a contract.