$21-$Ramona is the sales manager for a household appliances company. Her sales team's

performance was below average in the past quarter. She wants to motivate her team and has

announced a performance$-$linked incentive. According to expectancy theory, which of the

following should Ramona do to motivate her team?

a$.$ She should let her team know that only a few employees will receive an incentive because

the goal is difficult to achieve.

b$.$ She should avoid disclosing the details behind the grading system to ensure confidentiality.

c$.$ She should ensure that the goal is attainable with hard work.

d$.$ She should set broad rather than specific goals.

$22-$ Which of the following statements correctly identifies examples of extrinsic and intrinsic

rewards?

a$.$ Promotion is an extrinsic reward, whereas satisfaction is an intrinsic reward.

b$.$ Salary is an extrinsic reward, whereas a paid vacation is an intrinsic reward.

c$.$ An increase in pay is an extrinsic reward, whereas an award for performance is an intrinsic

reward.

d$.$ Skill utilisation is an extrinsic reward, whereas as sense of achievement is an intrinsic

reward.