$2\mathrm{.}1$Toys R Us has never been able to wrap their arms around the changes necessary, and this is the inevitable outcome.$$ Mark A$.$ Cohen In light of this, discuss Lewin$$s model of planned change. $(12)2\mathrm{.}2$ Critically discuss and assess the methods of overcoming employee resistance to change. $(16)3\mathrm{.}1$ Discuss the factors to be considered in the operational functions of an organisation. $(10)3\mathrm{.}2$ Critically discuss the five $(5)$ different operational processes that can be executed for the manufacturing of products. $(12)$ QUESTION FOUR The once mighty retailer, which has struggled to keep up with changing trends in consumer behavior and childhood play, told a U$.$S$.$ bankruptcy court on Thursday that it must liquidate its operations, meaning the likely closure of hundreds of stores. Analyse the extract above and discuss the management skills necessary for a turnaround as well as the additional challenges experienced by managers in business environments. $(20)$ QUESTION FIVE Assess the contributions of group decision making to the performance of dynamic, fast paced and complex organisational settings. $(20)$