Question
2. (1)As a dimension of service quality, the ability to perform the promised service dependably and accurately is referred to as __________. empathy responsiveness competence
2. (1)As a dimension of service quality, the ability to perform the promised service dependably and accurately is referred to as __________.
empathy
responsiveness
competence
courtesy
reliability
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Survey Of Economics, Principles, Applications, And Tools
Authors: Arthur O'Sullivan, Steven M. Sheffrin, Stephen J. Perez
5th Edition
0132556073, 978-0132556071
