2.

2. Interpersonal conflict management strategies (Connect, Perform) Identify the interpersonal conict management strategy illustrated by the situation. When your colleague says, \"I'll go along with whatever is best for you\" she is showing what interpersonal conflict management strategy? 0 Avoiding 0 Collaboration (9 Accommodating For each example presented in the following table, identify the interpersonal conict management strategy being illustrated. Example Accommodating Competing Compromising Collaborating Avoiding You tell the salesperson that this is your final offer and if it 0 0 O 0 isn't accepted the deal is off. When you learn that a coworker would like the same shift that you were hoping for, you suggest trying to find a Q) O O O 0 solution that makes both of you happy. When you realize that you and a client are $5,000 apart on a deal, you suggest meeting in the middle to get a deal 0 O 0 0 done quickly. After discussing a situation with your boss for a little while you realize that you had some incorrect information and were wrong. Which conflict management strategy should you use? were wrong. Which conflict manaca . should you use? proactively managed dealt with only by managers Match each description with t reactively managed pt that best describes it. Workplace conflict should be proactively managedIf Andy Pforzheimer, owner of Barcelona Restaurants, were to argue with one of the restaurant managers over whether it was more important to focus on staffing the chef positions or to focus on having the wait staff in the restaurant perform well, what would be the source of their conflict? Organizational structure 0 Change 0 Differing process goals 0 Poor communication Use your knowledge of Glasl's ninestage model of conflict escalation to classify the following statement or situation according to the appropriate denition. (Note: Not all of these descriptions portray situations encountered at Barcelona Restaurants. Most of the following statements are ctional and provided strictly for the purposes of answering the question). Action Loss over Images and of Example Debate words coalitions face Andy, the owner of Barcelona, states factual concerns about the cost of food, the price margin of food, and their impact on the profit margin of the restaurant. The restaurant (Q O O O manager responds with counterarguments about current and previous performance. Assume you are Andy Pforzheimer, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to deescalate it. Which of the following actions should you take to deescalate the conflict? Check all that apply. [3 Be an empathetic listener D Raise your voice to get attention about important points [3 Focus your attention on the other person [3 Control your body language and relax Assume you are the COO of Barcelona Restaurants and you are in a heated disagreement with one of your restaurant managers over how suckling pig is processed and served. The conflict escalates but you realize that it is critical to maintain a strong stance because you will set a poor precedent if you allow the food to be prepared incorrectly. Food safety is not something that can be negotiated. As a result, you feel strongly that you must get the restaurant manager to agree to do things the proper way. Which of the following conflict management styles would best fit this situation? 0 Compromising O Avoiding O Competing Accommodating