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2 . 7 : An important part of a project is to identify the key process input variables and key process butput variables. Suppose that

2.7

: An important part of a project is to identify the key process input variables and key process butput variables. Suppose that you are the owner

/

manager of a small business that provides mailboxes, copy services, and mailing services. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs

?

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