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2. A hospital advertises that patients visiting its emergency department will receive care within 15 minutes. If the organization meets this goal at the

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2. A hospital advertises that patients visiting its emergency department will receive care within 15 minutes. If the organization meets this goal at the time a patient shows up for emergency services, what aspect of quality of care or meeting the customer requirement is being met? a. Assurance b. Empathy c. Reliability d. Responsiveness

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