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2. A Japanese restaurant acquires several self-service touch screen kiosks (placed at the entrance) where ordering and payment of meals is done by the customers
2. A Japanese restaurant acquires several self-service touch screen kiosks (placed at the entrance) where ordering and payment of meals is done by the customers before they are seated at their tables. With reference to Porter's Generic Value Chain, which primary activity and which support activity are best captured by this scenario? (2 marks)
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