2) A r eally related tasks or activities that address the main value activities that address the main value added activities of A) development B) condary process D) primary process of tasks or activities that addresses necessary although non value added activities within anormation is a: A process. support process. C) primary process. D) development process. 30) Which of the following statements BEST describes current thinking regarding processes? A) Developing superior business processes requires a cross-functional and cross-organizational perspective B) Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does. e) If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine. D) If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine. (31) Mapping does NOT: A) provide a detailed view of all elements external to the process. B) define the boundaries of a process. C) create a common understanding of the content of a process. D) provide a baseline against which to measure the impact of improvement efforts. (32)When an employee team develops a process map, they should document the process A) as best in class B) as it is as they would like it to be ) as your competition currently does it Which tool should be used to track the movement of a customer's complaint from one artment to the next until it is resolved? 1AA map ata flow map mtity map im lane map