2. Analyse the following for Airline Reservation System that need to be operated by the staff at the counter:

• Checking the flight details:

The system will provide the details of the flights available and allow the staff to choose a particular destination. Once the staff chooses the particular option, the web pages will display different flights available to their respective destinations showing date, departure time, arrival time and destination details. The staff will choose the selected flight and key-in passenger personal details like name, address, age, gender and nationality. The system will request the staff to verify the respective details and process the flight reservation. Once the flight reservation is done, a message will be displayed as to confirm the process is done.

• Modify flight reservation:

Upon request from customer, the staff is allowed to make changes of the personal details or flight booking details. Once the staff requests for changing any reservation, a screen will display prompting the staff to enter the passenger reservation pin code. If the PIN code provided by the customer does not match, then the system will display error message asking the staff to enter the correct PIN code. If the correct PIN code is entered, the staff can modify the customer reservation. In certain case if the customer lost his PIN code, a new PIN code will be generated for the customer.

• Cancel flight reservation:

The system allows the staff to cancel any flight reservation upon request by the customer. The staff will have to enter the customer reservation PIN code and system will prompt a confirmation message. Once confirmed, the system will notify the staff the cancellation of flight reservation has success.

• Generate Report:

The system also enable the staff to generate report for management purpose such as tickets sale, number of passengers for a particular flight, details of flight reservation and details of flight cancellation. Only the administrator has right to view the details of the entire customer.

b) Your company is in the midst of doing business process reengineering (BPR). As a system analyst, draw a use case diagram for an online airline reservation in which customer can purchase e-ticket with bank card and the admin can update the flight schedule. (8 marks)