2. Analyse the three key systems and processes and develop the elements your review strategy: applying your knowledge of quality management an continuous improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evalua effectiveness of the three key systems and processes. In your report, include if applicable: a. Lists of key result areas (KRAS) b. Lists of key performance indicators (KPIS) C. A description of performance review processes d. A sample service level agreement