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2) As discussed in class, when a product or service exceeds expectations, it's an example of: 1. Post purchase dissonance 2.Customer delight 3.Post-purchase resonance 4.Customer

2) As discussed in class, when a product or service exceeds expectations, it's an example of: 1. Post purchase dissonance 2.Customer delight 3.Post-purchase resonance 4.Customer antagonism

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